Frequently Asked Questions
Everything you need to know about your HEST experience.
What is the standard shipping timeframe?
We process orders within 1-2 business days. Standard shipping typically takes 3-5 business days for domestic orders and 7-14 business days for international deliveries.
How do I process a return or exchange?
We offer a 30-day return policy for all unworn items with original tags. Simply visit our returns portal to generate a prepaid shipping label and start your exchange.
How can I find the right size?
Each product page features a detailed 'Size Guide' with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.
Which payment methods do you accept?
HEST accepts all major credit cards (Visa, Mastercard, Amex), PayPal, Apple Pay, and buy-now-pay-later options like Klarna and Afterpay.
Are your materials sustainably sourced?
Yes, HEST is committed to ethical fashion. We prioritize organic cotton, recycled polyesters, and eco-friendly dyes across our entire seasonal collection.
Can I track my order once it has shipped?
Absolutely. Once your order leaves our warehouse, you will receive an email with a tracking number and a link to monitor your package's progress in real-time.